/* Esconde o wrapper do chatbot e qualquer botão/flutuante do Zenvia por padrão */
#chat-button,
#chat-bubble {
  display: none;
}


.chatbot-wrapper body {
    font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, "Noto Sans", "Liberation Sans", sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji";
    background-color: #f3f3f3;
    margin: 0;
    padding: 0;
    display: flex;
    justify-content: center;
    align-items: center;
    height: 100vh;
    position: fixed;
    z-index: 2147483647 !important; /* maior possível */
    transform: none !important;     /* remove stacking context herdado */
}

.chatbot-wrapper .chat-container {
    width: 650px;
    border-radius: 12px;
    box-shadow: 0 0 15px rgba(0, 0, 0, 0.1);
    background-color: white;
    overflow: hidden;
}

.chatbot-wrapper .header {
    display: flex;
    align-items: center;
    padding: 15px;
    background-color: #660099;
    color: white;
    justify-content: space-between;
}

.chatbot-wrapper .header-left {
    display: flex;
    align-items: center;
}

.chatbot-wrapper .avatar-header {
    width: 70px;
    height: 70px;
    border-radius: 50%;
    margin-right: 15px;
    border: 2px solid white;
}

.chatbot-wrapper .agent-info {
    display: flex;
    flex-direction: column;
}

.chatbot-wrapper .agent-info h2 {
    margin: 0;
    font-size: 20px;
    font-weight: bold;
}

.chatbot-wrapper .status {
    color: #88DD40;
    font-size: 14px;
}

.chatbot-wrapper .header h3 {
    font-size: 18px;
    font-weight: 400;
    text-align: center;
    flex-grow: 1;
    margin-left: -50px;
}

.chatbot-wrapper .chat-box {
    height: 400px;
    overflow-y: auto;
    padding: 10px;
    background-color: #f3f3f3;
}

.chatbot-wrapper .input-container {
    display: flex;
    padding: 15px;
    background-color: white;
    border-top: 1px solid #ddd;
    box-shadow: 0 -2px 5px rgba(0, 0, 0, 0.05);
}

.chatbot-wrapper #user-input {
    flex-grow: 1;
    padding: 12px;
    border: 1px solid #ccc;
    border-radius: 4px;
    font-size: 16px;
    outline: none;
    transition: border 0.3s ease;
}

.chatbot-wrapper #user-input:focus {
    border-color: #660099;
}

.chatbot-wrapper .message {
    margin: 10px 0;
    display: flex;
}

.chatbot-wrapper .message.user {
    justify-content: flex-end;
}

.chatbot-wrapper .message.bot {
    justify-content: flex-start;
}

.chatbot-wrapper .message p {
    padding: 10px;
    border-radius: 8px;
    max-width: 100%;
}

.chatbot-wrapper .message.user p {
    background-color: #660099;
    color: white;
    left: 10px;
}

.chatbot-wrapper .message.bot p {
    background-color: #e3e3e3;
}

.chatbot-wrapper .option-btn {
    background-color: #660099;
    color: white;
    border: none;
    padding: 8px 12px;
    border-radius: 4px;
    margin: 5px 5px 0 0;
    cursor: pointer;
    font-size: 14px;
}

.chatbot-wrapper .option-btn:hover {
    background-color: #7A00B3;
}

.chatbot-wrapper .message-wrapper {
    display: flex;
    align-items: flex-start;
    margin: 10px 0;
    position: relative;
}

.chatbot-wrapper .message-wrapper.user {
    right: 10px;
    flex-direction: row-reverse;
}

.chatbot-wrapper .message-wrapper.bot {
    justify-content: flex-start;
}

.chatbot-wrapper .avatar {
    width: 30px;
    height: 30px;
    border-radius: 50%;
    margin-right: 10px;
}

.chatbot-wrapper .message-wrapper.user .avatar {
    margin-left: 10px;
    margin-right: 0;
}

.chatbot-wrapper .message-wrapper p {
    padding: 10px;
    border-radius: 8px;
    max-width: 70%;
    font-size: 14px;
    word-wrap: break-word;
    position: relative;
    margin: 0;
    padding-bottom: 20px;
}

.chatbot-wrapper .timestamp {
    font-size: 10px;
    color: #888;
    position: absolute;
    bottom: 5px;
    right: 10px;
}

.chatbot-wrapper .message-wrapper.user p {
    background-color: #660099;
    color: white;
}

.chatbot-wrapper .message-wrapper.bot p {
    background-color: #e3e3e3;
    color: black;
}

.chatbot-wrapper .chat-button {
    position: fixed;
    bottom: 96px;
    right: 24px;
    left: auto;
    background-color: #660099;
    border: none;
    border-radius: 50%;
    padding: 10px;
    cursor: pointer;
    z-index: 1000;
    box-shadow: 0 4px 8px rgba(0, 0, 0, 0.2);
}

.chatbot-wrapper .chat-icon {
    width: 50px;
    height: 50px;
    border-radius: 50%;
}

.chatbot-wrapper #chat-bubble {
    position: fixed;
    bottom: 188px;
    right: 24px;
    left: auto;
    background-color: #660099;
    color: white;
    padding: 10px;
    border-radius: 10px;
    font-size: 14px;
    box-shadow: 0 4px 8px rgba(0, 0, 0, 0.1);
    z-index: 999;
    width: 180px;
    text-align: center;
}

.chatbot-wrapper #chat-bubble::after {
    content: '';
    position: absolute;
    bottom: -18px;
    right: 20px;
    left: auto;
    border-width: 10px;
    border-style: solid;
    border-color: #660099 transparent transparent transparent;
}

.chatbot-wrapper .modal {
    display: none;
    position: fixed;
    z-index: 2147483647;
    left: 0;
    top: 0;
    width: 100%;
    height: 100%;
    background-color: rgba(0, 0, 0, 0.5);
}

.chatbot-wrapper .modal-content {
    background-color: white;
    margin: 5% auto;
    padding: 0;
    border-radius: 12px;
    width: 650px;
    max-width: 100%;
    box-shadow: 0 4px 8px rgba(0, 0, 0, 0.1);
    position: relative;
    overflow: hidden;
}

.chatbot-wrapper .close-btn {
    position: absolute;
    top: 10px;
    right: 20px;
    font-size: 24px;
    color: #666;
    cursor: pointer;
}

.chatbot-wrapper .chat-container {
    display: flex;
    flex-direction: column;
    height: 100%;
    width: 100%;
    min-height: 0;
}

.chatbot-wrapper .input-icons {
    display: flex;
    justify-content: flex-end;
    align-items: center;
    margin-left: 10px;
}

.chatbot-wrapper .icon-button {
    background: none;
    border: none;
    cursor: pointer;
    padding: 5px;
    margin-left: 8px;
}

.chatbot-wrapper .icon {
    width: 24px;
    height: 24px;
}

.chatbot-wrapper #return-btn {
    background: none;
    border: none;
    cursor: pointer;
    padding: 5px;
    margin-left: 8px;
}

.chatbot-wrapper #return-btn img,
.chatbot-wrapper #audio-btn img,
.chatbot-wrapper #send-btn img {
    width: 50px;
    height: 50px;
}

.chatbot-wrapper #audio-btn {
    background: none;
    border: none;
    cursor: pointer;
    padding: 5px;
    margin-left: 8px;
}

.chatbot-wrapper #send-btn {
    background: none;
    border: none;
    cursor: pointer;
    padding: 5px;
}

.chatbot-wrapper .tooltip-container {
    position: relative;
    display: inline-block;
}

.chatbot-wrapper .tooltip-container .tooltiptext {
    visibility: hidden;
    width: 120px;
    background-color: black;
    color: #fff;
    text-align: center;
    border-radius: 6px;
    padding: 5px;
    position: absolute;
    z-index: 1;
    bottom: 125%;
    left: 50%;
    margin-left: -60px;
    opacity: 0;
    transition: opacity 0.3s;
}

.chatbot-wrapper .tooltip-container:hover .tooltiptext {
    visibility: visible;
    opacity: 1;
}

.chatbot-wrapper .loading-dots {
    display: flex;
    justify-content: center;
    align-items: center;
    font-size: 28px;
    line-height: 24px;
    color: #660099;
    margin: 0 auto;
    height: 100px;
}

.chatbot-wrapper .loading-dots span {
    display: inline-block;
    animation: pulse 1s infinite;
    border-radius: 50%;
    width: 12px;
    height: 12px;
    background-color: #660099;
    margin: 0 4px;
}

.chatbot-wrapper .loading-dots span:nth-child(2) {
    animation-delay: 0.2s;
}

.chatbot-wrapper .loading-dots span:nth-child(3) {
    animation-delay: 0.4s;
}

@keyframes pulse {
    0% {
        opacity: 0;
    }
    50% {
        opacity: 1;
    }
    100% {
        opacity: 0;
    }
}

.chatbot-wrapper .options-container {
    background-color: #f3f3f3;
    padding: 15px;
    border-radius: 8px;
    margin: 5px 5px; /* Folga pequena nas laterais */
    box-shadow: 0 4px 8px rgba(0, 0, 0, 0.1);
    text-align: left;
}


.chatbot-wrapper .tooltip-container {
    position: relative;
    display: inline-block;
}

.chatbot-wrapper .tooltip-container .tooltiptext {
    visibility: hidden;
    width: 100px;
    background-color: #846495;
    color: #fff;
    text-align: center;
    border-radius: 6px;
    padding: 5px;
    position: absolute;
    z-index: 1;
    bottom: 125%; /* Ajuste a posição conforme necessário */
    left: 50%;
    margin-left: -60px;
    opacity: 0;
    font-size: 10px;
    transition: opacity 0.3s;
}

.chatbot-wrapper .tooltip-container .tooltiptext::after {
    content: '';
    position: absolute;
    top: 100%; /* Posiciona a seta abaixo do tooltip */
    left: 50%;
    margin-left: -5px;
    border-width: 5px;
    border-style: solid;
    border-color: #846495 transparent transparent transparent;
}

.chatbot-wrapper .tooltip-container:hover .tooltiptext {
    visibility: visible;
    opacity: 1;
}












/*news*/


/* container do modal ocupa a tela toda (mantém o que você já tem) */
.modal {
  position: fixed; inset: 0;
  display: none; /* abre via JS */
  background: rgba(0,0,0,.45);
  z-index: 9999;
}

/* conteúdo padrão do chat (tamanho “normal”) */
.modal .modal-content {
  /*position: relative;
  width: 420px;
  max-width: 95vw;
  max-height: 90vh;
  margin: 4vh auto;
  border-radius: 16px;
  overflow: hidden;*/
  display: flex; /* p/ permitir .chat-container flexionar */
  flex-direction: column;
  transition: width .2s ease, height .2s ease, max-height .2s ease;
}

/* estado expandido: 80% da tela */
/*.modal .modal-content.expanded {
  width: 80vw;
  max-width: 80vw;
  height: 80vh;
  max-height: 80vh;
}*/



#chat-modal .modal-content.expanded {

    background: transparent;

  width: 88vw;
  height: calc(var(--vh, 1vh) * 100);
  max-height: calc(var(--vh, 1vh) * 80);
  border-radius: 0;         /* remove cantos no mobile */
  display: flex;
  flex-direction: column;
}

/* header fixo, body cresce, footer fixo */
.chat-container .header { flex: 0 0 auto; }
.chat-container .chat-body { flex: 1 1 auto; overflow: auto; }
.chat-container .chat-footer { flex: 0 0 auto; }



/* faz o miolo do chat crescer corretamente */
.chat-container {
  display: flex;
  flex-direction: column;
  height: 100%;
}

/* lista de mensagens ocupa o espaço disponível */
#chat-box {
  flex: 1 1 auto;
  overflow: auto;
}

/* barra inferior fixa ao fundo do conteúdo */
.input-container {
  flex: 0 0 auto;
}

/* botões do topo (fechar/expandir) */
.close-btn,
.expand-btn {
  position: absolute;
  top: 10px;
  font-size: 22px;
  line-height: 1;
  background: transparent;
  border: none;
  cursor: pointer;
  color: #fff; /* ajuste se seu header não for escuro */
  padding: 6px 8px;
}

.close-btn { right: 12px; }
.expand-btn { right: 44px; } /* fica à esquerda do X */

/* opção: dar um hover gostosinho */
.close-btn:hover, .expand-btn:hover { opacity: .8; }


/* wrapper fora do fluxo e acima de tudo */
.chatbot-wrapper {
  position: fixed;
  inset: 0;                 /* ocupa a viewport como um “host” */
  pointer-events: none;     /* deixa os cliques passarem, exceto nos filhos que precisam */
  z-index: 2147483647 !important;
  transform: none !important;  /* neutraliza stacking context herdado */
}

/* botão flutuante (clicável) */
.chatbot-wrapper .chat-button,
.chatbot-wrapper .chat-bubble {
  position: fixed;
  right: 24px;
  left: auto;
  pointer-events: auto;
  z-index: 2147483647 !important;
}

.chatbot-wrapper .chat-button {
  bottom: 96px;
}

.chatbot-wrapper .chat-bubble {
  bottom: 188px;
}

/* modal overlay */
#chat-modal.modal {
  position: fixed !important;
  inset: 0;
  display: none;            /* liga/desliga via JS */
  background: rgba(0,0,0,0.25);
  pointer-events: auto;     /* recebe clique p/ fechar */
  z-index: 2147483647 !important;
}

/* conteúdo do modal */
/*#chat-modal .modal-content {
  position: relative;
  width: 420px;
  max-width: 95vw;
  max-height: 90vh;
  margin: 4vh auto;
  border-radius: 16px;
  overflow: hidden;
  background: #fff;
  display: flex;
  flex-direction: column;
}*/

/* expandido 80% */
/*#chat-modal .modal-content.expanded {
  width: 80vw;
  max-width: 80vw;
  height: 80vh;
  max-height: 80vh;
}*/

/* cresce junto: container > chat-box */
.chat-container { display: flex; flex-direction: column; height: 100%; min-height: 0; }
#chat-box       { flex: 1 1 auto; overflow: auto; min-height: 0; }

/* botões de topo do modal */
.expand-btn, .close-btn {
  position: absolute;
  top: 10px;
  background: transparent;
  border: 0;
  cursor: pointer;
  padding: 6px 8px;
  line-height: 1;
  color: #fff;
  z-index: 1;
}
.close-btn  { right: 12px; }
.expand-btn { right: 44px; }

/* opcional: travar scroll do fundo quando modal aberto */
body.modal-open { overflow: hidden; }












/* header com espaçamento */
.chat-container .header{
  display:flex; align-items:center; justify-content:space-between; gap:12px;
}
.header-left{ display:flex; align-items:center; gap:12px; }
.agent-info h2{ margin:0; font-size:22px; font-weight:800; color:#fff; }

/* linha de meta: status + badge */
.agent-meta{ display:flex; align-items:center; gap:10px; }

/* status (se quiser um pill também) */
.status{
  display:inline-flex; align-items:center; gap:6px;
  padding:6px 10px; border-radius:9999px;
  font-size:12px; font-weight:700;
  color:#BBF7D0; background:rgba(34,197,94,.15);
  border:1px solid rgba(34,197,94,.25);
}
.status::before{
  content:""; width:8px; height:8px; border-radius:9999px;
  background:#22c55e; box-shadow:0 0 0 3px rgba(34,197,94,.18);
}

/* badge de contexto */
.hidden{ display:none !important; }
.context-badge{
  display:inline-flex; align-items:center; gap:8px;
  padding:6px 10px; border-radius:9999px;
  font-size:12px; font-weight:700; line-height:1;
  color:#fff;
  background: rgba(255,255,255,.14);            /* translúcido no roxo */
  border:1px solid rgba(255,255,255,.22);
  backdrop-filter: saturate(140%) blur(2px);
  box-shadow:0 2px 10px rgba(0,0,0,.18);
}

/* leve variação por tipo (tinta roxa) */
.context-badge.type-insumo{ box-shadow:0 2px 10px rgba(106,27,185,.25); }
.context-badge.type-ticket{ box-shadow:0 2px 10px rgba(90,43,216,.25); }

.context-badge .cb-ico{ font-size:14px; opacity:.9; }
.context-badge .cb-text{ white-space:nowrap; }
.context-badge .cb-scope{ opacity:.85; font-weight:600; }

/* botão copiar minimalista */
.context-badge .cb-copy{
  background:rgba(255,255,255,.18);
  border:1px solid rgba(255,255,255,.22);
  color:#fff; font-size:11px; line-height:1;
  padding:4px 6px; border-radius:8px; cursor:pointer;
}
.context-badge .cb-copy:hover{ background:rgba(255,255,255,.28); }
.context-badge .cb-copy:focus{ outline:2px solid #fff3; outline-offset:2px; }

/* responsivo: quando estreito, deixa o badge quebrar linha abaixo do status */
@media (max-width: 560px){
  .agent-meta{ flex-wrap:wrap; gap:8px; }
}


/* Cartão de revisão */
.eva-review {
  --eva-accent: #660099;          /* roxo principal - ajuste se quiser */
  --eva-muted: #8e8aa3;
  --eva-bg: #ffffff;
  --eva-chip-bg: #f3effd;

  background: var(--eva-bg);
  border-radius: 16px;
  padding: 14px 16px;
  box-shadow: 0 6px 14px rgba(0,0,0,0.06);
  border: 1px solid rgba(91,46,166,0.08);
  max-width: 100%;
}

.eva-review__title {
  font-weight: 700;
  color: var(--eva-accent);
  margin-bottom: 10px;
}

.eva-review__list {
  list-style: none;
  padding: 0;
  margin: 0;
  display: grid;
  grid-template-columns: 1fr;
  gap: 8px;
}

.eva-review__item {
  display: grid;
  grid-template-columns: 180px 1fr;
  gap: 10px;
  align-items: center;
}

.eva-review__item .lbl {
  color: var(--eva-muted);
  font-weight: 600;
}

.eva-review__item .val {
  display: inline-block;
  padding: 4px 8px;
  background: var(--eva-chip-bg);
  border: 1px solid rgba(91,46,166,0.15);
  border-radius: 999px;
  font-weight: 600;
  color: #2b2452;
}

.eva-review__cta {
  margin-top: 14px;
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
}

/* aproveita seu .option-btn, aqui só variamos estilos */
.eva-review .option-btn.primary {
  background: var(--eva-accent);
  color: #fff;
  border: none;
}

.eva-review .option-btn.ghost {
  background: transparent;
  border: 1px solid var(--eva-accent);
  color: var(--eva-accent);
}

/* esconder no mobile */
@media (max-width: 820px) {
  .tooltip-container.return-btn {
    display: none !important;
  }
}













/* feedback */
.fb-wrap{ margin-top:6px; }
.fb-link{
  background:none; border:0; padding:0; cursor:pointer;
  color: var(--vivo-medium-primary, #6F37A0);
  font-size:12px; opacity:.85;
}
.fb-link:hover{ opacity:1; text-decoration:underline; }

.fb-card{
  margin-top:6px; border:1px solid rgba(0,0,0,.06);
  background:#fafafa; border-radius:10px; padding:10px; display:none;
}

.fb-row{ display:flex; align-items:center; gap:8px; flex-wrap:wrap; }
.fb-stars button{
  font-size:18px; line-height:1; background:none; border:0; cursor:pointer; opacity:.7;
}
.fb-stars button.active{ opacity:1; transform: translateY(-1px); }

.fb-chip{
  border:1px solid rgba(0,0,0,.12); border-radius:999px; padding:4px 8px; font-size:12px;
  background: #fff; cursor:pointer; user-select:none;
}
.fb-chip.active{ background:#EEE8F6; border-color:#c8b7e9; }

.fb-cmt{
  width:100%; min-height:34px; resize:vertical; padding:6px 8px;
  border:1px solid rgba(0,0,0,.12); border-radius:8px; font-size:13px;
  background:#fff;
}

.fb-actions{ display:flex; gap:8px; margin-top:6px; }
.fb-actions .btn-lite{
  font-size:12px; padding:6px 10px; border-radius:8px; border:1px solid rgba(0,0,0,.14);
  background:#fff; cursor:pointer;
}
.fb-actions .btn-primary{
  font-size:12px; padding:6px 10px; border-radius:8px; border:0;
  background: var(--vivo-medium-primary, #6F37A0); color:#fff; cursor:pointer;
}

/* variação de cor por role (já aproveitando seus balões) */
.bubble.bot   { background: var(--vivo-light-primary, #F3EEF8); }
.bubble.user  { background: var(--vivo-light-accent,  #EAFBE2); }
.bubble.system{ background: var(--vivo-support,       #FFF6CC); }









/* botão em gravação */
.icon-button.recording{
  box-shadow: 0 0 0 6px rgba(111,55,160,.15);
}

/* timer dentro do botão */
.icon-button .rec-timer{
  position: absolute;
  right: -6px;
  top: -6px;
  font-size: 11px;
  background: #fff;
  border-radius: 10px;
  padding: 2px 6px;
  border: 1px solid rgba(0,0,0,.12);
}
.icon-button{ position: relative; }